{"id":90924,"date":"2026-05-21T19:10:19","date_gmt":"2026-05-21T19:10:19","guid":{"rendered":"https:\/\/stage.tenthrevolution.com\/?page_id=90924"},"modified":"2026-06-05T10:57:06","modified_gmt":"2026-06-05T10:57:06","slug":"unterstutzung-von-managed-services","status":"publish","type":"page","link":"https:\/\/stage.tenthrevolution.com\/de\/our-services\/transformation\/support-managed-services\/","title":{"rendered":"Unterst\u00fctzung und verwaltete Dienste"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\tUmwandlung\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ihre Plattform bleibt nie stehen. Ihre Unterst\u00fctzung sollte es auch nicht sein. <\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDas Go-Live ist der Anfang. Tenth Revolution Group Managed Services bietet einen dedizierten, auf das \u00d6kosystem spezialisierten Support, der daf\u00fcr sorgt, dass Ihre Plattform auch dann noch funktioniert und weiterentwickelt wird, wenn der Implementierungspartner schon lange weg ist.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntwerfen Sie Ihr Unterst\u00fctzungsmodell<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00d6kosystemtiefe\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tZertifizierte Teams\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Flexibel\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL1 bis vollst\u00e4ndig verwaltet\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Entwickeln Sie\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tKontinuierliche Verbesserung\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Modelle unterst\u00fctzen\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tUnterst\u00fctzung der Anwendung\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL1\/L2: Vorf\u00e4lle, Benutzerunterst\u00fctzung, Konfigurations\u00e4nderungen, kleinere Verbesserungen. Zertifizierte Spezialisten, die Probleme schneller l\u00f6sen, weil sie Ihr \u00d6kosystem verstehen.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tPlattform-Migrationen\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL3 plus proaktive \u00dcberwachung, Leistungsmanagement, vorbeugende Wartung. Gesundheitschecks, Upgrade-Planung, Integrations\u00fcberwachung.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tVollst\u00e4ndig verwalteter Dienst\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEnd-to-End: Support, Wartung, kontinuierliche Verbesserung, Aktivierung von KI-Funktionen, Anpassung der strategischen Roadmap. Ihre Plattform entwickelt sich kontinuierlich weiter.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Abdeckung der Plattform\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tSalesforce\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tVerwaltung, Entwicklungsunterst\u00fctzung, Release-Management, Agentforce-\u00dcberwachung, Integrationspflege.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tERP\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSAP-Basis, NetSuite-Administration, Dynamics-Unterst\u00fctzung, Finanzabschluss, Integrations\u00fcberwachung.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tServiceNow\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tInstanzmanagement, ITSM-Optimierung, Now Assist-\u00dcberwachung, Portalpflege, Upgrades.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Wie wir Ihr Team aufbauen\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Umfang\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tBewertung von Plattform, Anforderungen, SLAs und Budget. Entwerfen Sie das Support-Modell.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Personal\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tBauen Sie auf unser \u00d6kosystem-Netzwerk. Jedes Mitglied ist zertifiziert und gepr\u00fcft.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00dcberleitung\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWissenstransfer, Dokumentationen, Runbooks, beschatteter Supportzeitraum.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Betreiben Sie\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLaufende Lieferung: Berichterstattung, SLA-Verfolgung, kontinuierliche Verbesserung, viertelj\u00e4hrliche \u00dcberpr\u00fcfungen.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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K\u00f6nnen Sie Plattformen von anderen Partnern unterst\u00fctzen? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tJa. Die meisten Engagements unterst\u00fctzen Plattformen, die von anderen SIs implementiert wurden. Gr\u00fcndlicher Wissenstransfer w\u00e4hrend des \u00dcbergangs.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Welche SLAs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tGanz auf Ihre Bed\u00fcrfnisse zugeschnitten: 8\u00d75, 12\u00d75, oder 24\/7. Reaktions- und L\u00f6sungsziele werden beim Scoping vereinbart.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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H\u00e4ufig gestellte Fragen\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Gestalten Sie Ihr Unterst\u00fctzungsmodell <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tErz\u00e4hlen Sie uns von Ihrer Plattform und Ihren Anforderungen.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBeginnen Sie das Gespr\u00e4ch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Die meisten Plattformen sind nicht ausgelastet. Ungenutzte Funktionen, manuelle Prozesse, unkonfigurierte KI-Funktionen. Optimierungsprojekte setzen den Wert frei, der bereits in Ihren Technologieinvestitionen steckt.<\/p>","protected":false},"author":1,"featured_media":87915,"parent":43813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-90924","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSupport & Managed Services - Tenth Revolution Group<\/title>\n<meta name=\"description\" content=\"Most platforms are underutilised. Features unused, processes manual, AI capabilities unconfigured. Optimisation projects unlock the value already sitting inside your technology investment.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support & Managed Services - Tenth Revolution Group\" \/>\n<meta property=\"og:description\" content=\"Most platforms are underutilised. Features unused, processes manual, AI capabilities unconfigured. 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