{"id":90924,"date":"2026-05-21T19:10:19","date_gmt":"2026-05-21T19:10:19","guid":{"rendered":"https:\/\/stage.tenthrevolution.com\/?page_id=90924"},"modified":"2026-06-05T10:57:06","modified_gmt":"2026-06-05T10:57:06","slug":"servicios-gestionados-de-asistencia","status":"publish","type":"page","link":"https:\/\/stage.tenthrevolution.com\/es\/our-services\/transformation\/support-managed-services\/","title":{"rendered":"Asistencia y servicios gestionados"},"content":{"rendered":"
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<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\tTransformaci\u00f3n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Su plataforma nunca se detiene. Tampoco su apoyo. <\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLa puesta en marcha es el principio. Los servicios gestionados de Tenth Revolution Group ofrecen asistencia especializada en el ecosistema que mantiene el rendimiento y la evoluci\u00f3n de su plataforma mucho despu\u00e9s de que el socio de implementaci\u00f3n se haya marchado.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDise\u00f1e su modelo de apoyo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ecosistema\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEquipos certificados\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Flexible\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL1 a gesti\u00f3n completa\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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En evoluci\u00f3n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tMejora continua\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Modelos de apoyo\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tSoporte de aplicaciones\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL1\/L2: incidencias, asistencia a usuarios, cambios de configuraci\u00f3n, peque\u00f1as mejoras. Especialistas certificados que resuelven los problemas m\u00e1s r\u00e1pidamente porque conocen su ecosistema.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tMigraci\u00f3n de plataformas\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL3 plus supervisi\u00f3n proactiva, gesti\u00f3n del rendimiento, mantenimiento preventivo. Comprobaciones de estado, planificaci\u00f3n de actualizaciones, supervisi\u00f3n de la integraci\u00f3n.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tServicio gestionado completo\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDe principio a fin: asistencia, mantenimiento, mejora continua, activaci\u00f3n de funciones de IA, alineaci\u00f3n de la hoja de ruta estrat\u00e9gica. Su plataforma evoluciona continuamente.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Cobertura de la plataforma\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tSalesforce\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAdministraci\u00f3n, asistencia al desarrollo, gesti\u00f3n de versiones, supervisi\u00f3n de Agentforce, mantenimiento de la integraci\u00f3n.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tERP\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSAP Basis, NetSuite admin, Dynamics support, cierre financiero, supervisi\u00f3n de la integraci\u00f3n.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tServiceNow\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tGesti\u00f3n de instancias, optimizaci\u00f3n de ITSM, supervisi\u00f3n de Now Assist, mantenimiento del portal, actualizaciones.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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C\u00f3mo formamos su equipo\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Alcance\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEvaluar la plataforma, los requisitos, los acuerdos de nivel de servicio y el presupuesto. Dise\u00f1ar el modelo de asistencia.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Personal\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tConstruya a partir de nuestra red de ecosistemas. Todos los miembros est\u00e1n certificados e investigados.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Transici\u00f3n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTransferencia de conocimientos, documentaci\u00f3n, cuadernos de ejecuci\u00f3n, periodo de apoyo en la sombra.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Operar\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEntrega continua: informes, seguimiento de SLA, mejora continua, revisiones trimestrales.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00bfEs compatible con plataformas de otros socios? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tS\u00ed. La mayor\u00eda de los contratos dan soporte a plataformas implantadas por otros SI. Transferencia de conocimientos exhaustiva durante la transici\u00f3n.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00bfQu\u00e9 SLA? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDise\u00f1ado en funci\u00f3n de sus necesidades: 8\u00d75, 12\u00d75 o 24\/7. Objetivos de respuesta y resoluci\u00f3n acordados durante el estudio del alcance.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Preguntas m\u00e1s frecuentes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dise\u00f1a tu modelo de apoyo <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tH\u00e1blenos de su plataforma y sus requisitos.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tIniciar la conversaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

La mayor\u00eda de las plataformas est\u00e1n infrautilizadas. Funciones sin utilizar, procesos manuales, capacidades de IA sin configurar. Los proyectos de optimizaci\u00f3n liberan el valor que ya contiene su inversi\u00f3n en tecnolog\u00eda.<\/p>","protected":false},"author":1,"featured_media":87915,"parent":43813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-90924","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSupport & Managed Services - Tenth Revolution Group<\/title>\n<meta name=\"description\" content=\"Most platforms are underutilised. Features unused, processes manual, AI capabilities unconfigured. Optimisation projects unlock the value already sitting inside your technology investment.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support & Managed Services - Tenth Revolution Group\" \/>\n<meta property=\"og:description\" content=\"Most platforms are underutilised. Features unused, processes manual, AI capabilities unconfigured. Optimisation projects unlock the value already sitting inside your technology investment.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stage.tenthrevolution.com\/es\/nuestros-servicios\/transformacion\/servicios-gestionados-de-asistencia\/\" \/>\n<meta property=\"og:site_name\" content=\"Tenth Revolution Group\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-05T10:57:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stage.tenthrevolution.com\/wp-content\/uploads\/2026\/05\/TRG-26-Featured-Image-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/\",\"url\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/\",\"name\":\"Support & Managed Services - Tenth Revolution Group\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/TRG-26-Featured-Image-1.jpg\",\"datePublished\":\"2026-05-21T19:10:19+00:00\",\"dateModified\":\"2026-06-05T10:57:06+00:00\",\"description\":\"Most platforms are underutilised. 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