{"id":90924,"date":"2026-05-21T19:10:19","date_gmt":"2026-05-21T19:10:19","guid":{"rendered":"https:\/\/stage.tenthrevolution.com\/?page_id=90924"},"modified":"2026-06-05T10:57:06","modified_gmt":"2026-06-05T10:57:06","slug":"soutien-services-geres","status":"publish","type":"page","link":"https:\/\/stage.tenthrevolution.com\/fr\/our-services\/transformation\/support-managed-services\/","title":{"rendered":"Soutien et services g\u00e9r\u00e9s"},"content":{"rendered":"
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<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\tTransformation\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Votre plateforme ne s'arr\u00eate jamais. Votre soutien ne doit pas l'\u00eatre non plus. <\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLa mise en service n'est qu'un d\u00e9but. Les services g\u00e9r\u00e9s de Tenth Revolution Group fournissent une assistance sp\u00e9cialis\u00e9e dans l'\u00e9cosyst\u00e8me qui permet \u00e0 votre plateforme de fonctionner et d'\u00e9voluer longtemps apr\u00e8s le d\u00e9part du partenaire charg\u00e9 de la mise en \u0153uvre.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tConcevez votre mod\u00e8le de soutien<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Profondeur de l'\u00e9cosyst\u00e8me\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\u00c9quipes certifi\u00e9es\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Flexible\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL1 \u00e0 gestion int\u00e9grale\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00c9volution\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAm\u00e9lioration continue\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mod\u00e8les de soutien\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tSoutien \u00e0 l'application\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL1\/L2 : incidents, assistance aux utilisateurs, changements de configuration, am\u00e9liorations mineures. Des sp\u00e9cialistes certifi\u00e9s qui r\u00e9solvent les probl\u00e8mes plus rapidement parce qu'ils comprennent votre \u00e9cosyst\u00e8me.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tMigrations de plates-formes\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL3 plus : surveillance proactive, gestion des performances, maintenance pr\u00e9ventive. Bilans de sant\u00e9, planification des mises \u00e0 jour, suivi de l'int\u00e9gration.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tService g\u00e9r\u00e9 complet\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDe bout en bout : assistance, maintenance, am\u00e9lioration continue, activation des fonctionnalit\u00e9s d'IA, alignement de la feuille de route strat\u00e9gique. Votre plateforme \u00e9volue en permanence.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Couverture de la plate-forme\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tSalesforce\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAdministration, soutien au d\u00e9veloppement, gestion des versions, surveillance d'Agentforce, maintenance de l'int\u00e9gration.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tERP\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSAP Basis, NetSuite admin, Dynamics support, financial close, integration monitoring.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tServiceNow\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tGestion des instances, optimisation de l'ITSM, surveillance de Now Assist, maintenance du portail, mises \u00e0 niveau.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Comment nous constituons votre \u00e9quipe\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Champ d'application\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\u00c9valuer la plate-forme, les exigences, les accords de niveau de service, le budget. Concevoir le mod\u00e8le d'assistance.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Personnel\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tConstruisez \u00e0 partir de notre r\u00e9seau d'\u00e9cosyst\u00e8mes. Chaque membre est certifi\u00e9 et contr\u00f4l\u00e9.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Transition\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTransfert de connaissances, documentation, manuels d'utilisation, p\u00e9riode d'assistance par observation.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fonctionner\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPrestation continue : rapports, suivi des accords de niveau de service, am\u00e9lioration continue, examens trimestriels.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pouvez-vous prendre en charge les plates-formes d'autres partenaires ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOui. La plupart des missions soutiennent des plates-formes mises en \u0153uvre par d'autres prestataires de services d'information. Transfert de connaissances approfondi pendant la transition.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Quels accords de niveau de service ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCon\u00e7u en fonction de vos besoins : 8\u00d75, 12\u00d75 ou 24\/7. Objectifs de r\u00e9ponse et de r\u00e9solution convenus lors de la d\u00e9finition du champ d'application.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Questions fr\u00e9quemment pos\u00e9es\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Concevez votre mod\u00e8le de soutien <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tD\u00e9crivez-nous votre plate-forme et vos besoins.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntamer la conversation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

La plupart des plateformes sont sous-utilis\u00e9es. Les fonctionnalit\u00e9s sont inutilis\u00e9es, les processus sont manuels, les capacit\u00e9s d'IA ne sont pas configur\u00e9es. Les projets d'optimisation d\u00e9bloquent la valeur d\u00e9j\u00e0 pr\u00e9sente dans votre investissement technologique.<\/p>","protected":false},"author":1,"featured_media":87915,"parent":43813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-90924","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSupport & Managed Services - Tenth Revolution Group<\/title>\n<meta name=\"description\" content=\"Most platforms are underutilised. Features unused, processes manual, AI capabilities unconfigured. Optimisation projects unlock the value already sitting inside your technology investment.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support & Managed Services - Tenth Revolution Group\" \/>\n<meta property=\"og:description\" content=\"Most platforms are underutilised. Features unused, processes manual, AI capabilities unconfigured. Optimisation projects unlock the value already sitting inside your technology investment.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stage.tenthrevolution.com\/fr\/nos-services\/transformation\/soutien-services-geres\/\" \/>\n<meta property=\"og:site_name\" content=\"Tenth Revolution Group\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-05T10:57:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stage.tenthrevolution.com\/wp-content\/uploads\/2026\/05\/TRG-26-Featured-Image-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/\",\"url\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/\",\"name\":\"Support & Managed Services - Tenth Revolution Group\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/our-services\\\/transformation\\\/support-managed-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/stage.tenthrevolution.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/TRG-26-Featured-Image-1.jpg\",\"datePublished\":\"2026-05-21T19:10:19+00:00\",\"dateModified\":\"2026-06-05T10:57:06+00:00\",\"description\":\"Most platforms are underutilised. 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