MS Dynamics 365 CRM Product Owner

Driving the strategic direction and execution of customer relationship management solutions, the MS Dynamics 365 CRM Product Owner is pivotal in shaping how technology supports business goals. This role exists to ensure seamless integration and enhancement of platforms such as Dynamics CRM, Dynamics GP, Microsoft Business Intelligence, and Salesforce.com, delivering tangible improvements to operational workflows and data-driven decision-making across the organisation. The successful candidate will influence product development, marrying technical insights with business needs to steer projects that strengthen customer engagement and internal capabilities.

The MS Dynamics 365 CRM Product Owner leads the product lifecycle from initial ideation through to launch and continuous iteration. This involves prioritising requirements, managing backlogs, and collaborating with a diverse range of stakeholders including IT teams, business users and third-party vendors. Bringing a robust understanding of CRM and business intelligence tools, the role requires balancing technical functionality with user experience, ensuring solutions are scalable and well aligned with market trends. This hands-on position demands analytical rigour, the ability to interpret complex data sets, and a proactive approach to identifying opportunities for product enhancements.

Day-to-day, the MS Dynamics 365 CRM Product Owner acts as the bridge between technical teams and business units, facilitating communication and ensuring mutual understanding of priorities and constraints. Managing cross-functional collaboration is essential to delivering on project milestones and maintaining alignment with broader organisational objectives. The role also involves monitoring performance metrics, gathering user feedback, and adapting product strategies to evolving demands. Working within a hybrid environment, the role requires presence on-site two days per week to engage directly with colleagues and stakeholders, fostering a collaborative atmosphere while benefiting from remote flexibility.

Technologies central to this position include the entire Microsoft Dynamics suite—covering CRM and GP modules—as well as Microsoft Business Intelligence platforms and Salesforce.com. These systems collectively support sales, finance, reporting, and customer service functions, making the MS Dynamics 365 CRM Product Owner’s expertise critical to ensuring consistent, high-quality data and seamless process integration. Familiarity with these technologies enables the candidate to prioritise development efforts effectively and advocate for system improvements that deliver measurable business value.

This is a permanent position offering a hybrid working model with two days per week on-site attendance. The role comes with a comprehensive benefits package featuring a Retirement Savings Plan with 401(K) matching, pension contributions, childcare support through facility access or vouchers, and a cycle to work/bicycle loan scheme. These benefits reflect a commitment to supporting employees’ wellbeing and work-life balance in a dynamic environment.

Candidates suited to this role will demonstrate extensive product ownership experience in CRM or related business intelligence platforms, with a proven track record of managing complex product lifecycles and stakeholder engagement. Strong analytical capabilities paired with excellent communication skills are essential to navigate the multifaceted requirements of the role and to articulate vision and priorities clearly to technical teams and business partners alike. Previous exposure to Microsoft Dynamics and Salesforce.com will provide a solid foundation for success.

The MS Dynamics 365 CRM Product Owner is instrumental to operational delivery and ongoing digital transformation initiatives, helping to modernise and optimise customer-facing and internal systems. Through a combination of strategic oversight and tactical execution, this role impacts how the organisation leverages technology to drive efficiency and enhance customer interactions.

This role is situated within a broad commercial environment encompassing technology, product management and business intelligence domains. The organisation operates across multiple industry sectors, deploying advanced CRM and ERP solutions to support diverse operational needs.