MS Dynamics CRM Development Manager

Transforming the management and development of core CRM systems to support expanding business needs, the MS Dynamics CRM Development Manager will oversee the enhancement and integration of Dynamics CRM technologies within a hybrid working environment. This role exists to ensure the smooth, efficient operation and continual improvement of CRM solutions that underpin the organisation’s operational and strategic objectives in the building materials sector. The successful candidate will drive forward technical innovation and maintain the alignment of Dynamics CRM platforms with business priorities, directly impacting customer engagement and internal process efficiency.

In this position, the MS Dynamics CRM Development Manager will take overarching responsibility for the development lifecycle and ongoing support of Dynamics CRM applications, particularly interfacing with the NAV (Navision) system. The role focuses on delivering high-quality, scalable solutions tailored to the organisation’s specific needs, with a strong emphasis on seamless integration and performance optimisation. The manager will lead development efforts that improve data accuracy, streamline customer relationship processes, and facilitate more informed decision-making across business units.

Day-to-day activities will involve close collaboration with technical teams to design, develop, test, and deploy CRM customisations and upgrades, ensuring technology meets evolving business demands. The MS Dynamics CRM Development Manager will coordinate with internal stakeholders to understand requirements and translate them into effective technical specifications. Working within a hybrid setting, the role requires a commitment to on-site presence two days per week, supporting team connection and project momentum, while allowing flexibility through remote work arrangements.

Central to the role is the use of Microsoft Dynamics CRM, supplemented by expertise in Dynamics NAV. Managing these integrated systems enables the ongoing digital transformation of operational workflows and supports business growth goals by enhancing data-driven customer strategies. The manager will champion best practices in development and deployment, fostering a robust, maintainable technology environment that aligns with broader organisational initiatives.

The contract for this position is permanent, reflecting the need for long-term leadership and technical stewardship of the CRM environment. Benefits include a pension or retirement savings plan with contributions matched by the organisation, providing financial security for the future. Additionally, a share scheme offers the opportunity to invest in the company with reduced prices, aligning the development manager’s achievements with overall business success.

Candidates suited to this role will have demonstrable experience managing complex CRM solutions, particularly within Dynamics platforms. A strong understanding of integrating and customising Microsoft Dynamics NAV alongside CRM systems is essential. The ability to balance technical leadership with a practical approach to operational delivery will be critical, enabling the manager to effectively respond to evolving customer demands and business challenges. Effective communication and collaboration skills will support interactions across IT and business functions, ensuring CRM developments translate into tangible improvements.

This MS Dynamics CRM Development Manager role sits at the heart of a construction-related business focused on building materials, providing an opportunity to apply specialist technical knowledge in a sector where operational efficiency and customer insight are paramount. The position’s hybrid work pattern reflects a modern approach to workplace flexibility, facilitating a balance between collaborative engagement and individual productivity. Professionals aiming to lead CRM development in a technically sophisticated and commercially vital environment will find this role rewarding.

The organisation operates within the construction industry, supplying essential building materials that contribute to infrastructure and development projects. This sector requires responsive and reliable technology solutions to meet both regulatory demands and market shifts, all of which underscore the strategic importance of the MS Dynamics CRM Development Manager role.