Transformation
Your platform never stops. Neither should your support.
Go-live is the beginning. Tenth Revolution Group Managed Services provides dedicated ecosystem-specialist support that keeps your platform performing and evolving long after the implementation partner has left.
Ecosystem-deep
Certified Teams
Flexible
L1 to full managed
Evolving
Continuous Improvement
Support models
Application support
L1/L2: incidents, user support, config changes, minor enhancements. Certified specialists who resolve issues faster because they understand your ecosystem.
Platform migrations
L3 plus proactive monitoring, performance management, preventive maintenance. Health checks, upgrade planning, integration monitoring.
Full managed service
End-to-end: support, maintenance, continuous improvement, AI feature activation, strategic roadmap alignment. Your platform evolves continuously.
Platform coverage
Salesforce
Admin, dev support, release management, Agentforce monitoring, integration maintenance.
ERP
SAP Basis, NetSuite admin, Dynamics support, financial close, integration monitoring.
ServiceNow
Instance management, ITSM optimisation, Now Assist monitoring, portal maintenance, upgrades.
How we build your team
Scope
Assess platform, requirements, SLAs, budget. Design the support model.
Staff
Build from our ecosystem network. Every member certified and vetted.
Transition
Knowledge transfer, documentation, runbooks, shadowed support period.
Operate
Ongoing delivery: reporting, SLA tracking, continuous improvement, quarterly reviews.
Can you support platforms from other partners?
Yes. Most engagements support platforms implemented by other SIs. Thorough knowledge transfer during transition.
What SLAs?
Designed around your needs: 8×5, 12×5, or 24/7. Response and resolution targets agreed during scoping.
English 
German 
French 
Spanish